ISO 21001:2018 is a dedicated international standard that centers on the unique relationship between an educational organization, its learners, customers, and other relevant interested parties.

 

This education organization management system (EOMS) operates as an independent standard, drawing its foundation from ISO 9001:2015 while maintaining alignment with other ISO management system standards through the High Level Structure.

 

The purpose of ISO 21001:2018 is to offer a unified management tool for organizations delivering educational products and services, enabling them to effectively meet the diverse requirements and needs of their learners and other customers. Implementing this standard aims to enhance the satisfaction of learners, customers, and personnel through the effective application of the EOMS, including continuous improvement processes.

 

The numerous benefits of ISO 21001 for an educational organization include improved alignment of educational mission, vision, objectives, and action plans; the provision of inclusive and equitable quality education for all; the promotion of self-learning and lifelong learning opportunities; more personalized learning experiences and effective responses to special educational needs

 

The establishment of consistent processes and evaluation tools to demonstrate and enhance effectiveness and efficiency; increased credibility for the educational institution; a recognized way to showcase a commitment to effective education management practices; a framework for ongoing improvement; the harmonization of national standards within a global context; broader participation of interested parties; and the encouragement of excellence and innovation within the educational environment.